Why You Need Conflict Management Skills in CRM

03/15/2019 3:00 PM | ACRAsphere Blog Team

CRM professionals are a highly trained group in terms of technical services, which is needed to effectively serve your clients. However, many practitioners may not be as well versed in the business skills that help firms large and small become successful.

One of those critical skills is negotiation and conflict management - but why is it particularly important to CRM? Anyone who is a part of a CRM firm, from an entry-level employee to a CEO, needs these skills to:

  • Build stronger relationships with both other employees and clients

    Working relationships can be irreparably damaged when conflicts are managed poorly. If you and your fellow employees equip yourselves with conflict management skills, you will be able to better resolve these conflicts respectfully. This can in turn increase collaboration and team unity.
  • Effectively use problem solving for tough negotiations

    Whether you are negotiating with a potential client or embarking on the Section 106 consultation process, you will likely run into situations where one or more of the parties don't agree. Conflict management and negotiation skills can help you get over these hurdles swiftly, allowing you to move to the next step - and potentially freeing up some time to bring in even more business!
  • Provide better customer service - contrary to the saying, the customer isn't always right.

    A common saying in the business world is that the customer is always right. However, as many of you have probably encountered, this isn't always the case - especially when it comes to the technical aspects of your projects. In these situations, strong conflict management skills are necessary to navigate the situation while still maintaining your high level customer service for clients.

ACRA's latest webinar, The Art of Negotiation and Conflict Management, will prepare you for greater business success in this area. Join us on March 21, 2019 at 2:00 pm Eastern to gain more insight into this skill that is vital to the business world (and beyond!).

Expert provider Anna Schneider of Heritage Business International holds both an M.A. in anthropology and an M.B.A. in business administration, and will give specific examples on how to apply these skills to your everyday work in the CRM industry.

Whether you are new to the industry or consider negotiation an integral part of your daily tasks, the Art of Negotiation and Conflict Management will give you fresh ideas for improving your skill base.

Register today!


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